The ocean view from my room (I think it was 1401) was amazing!! When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Priceline™ Guest Score [7.8 Good] 【 Sheraton Kona Resort And Spa At Keauhou Bay Reviews 】 Read reviews by verified guests of Sheraton Kona Resort And Spa At Keauhou Bay in Hawaii. Food extremely expensive both breakfasts and dinner. Customer service doesnt exist anymore. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. We especially appreciated the adult pool. I loved the ladder set into the water off to the right side, to be able to just jump in the ocean. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay. LOCATION, MANTAS, + GREAT CUSTOMER SERVICE! Just completed a five-night stay at this hotel. Yes, dry cleaning and laundry service are offered to guests. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. The weather was great. I have to say this is an amazing hotel and I highly recommend! I'm sure under pre-covid conditions the hotel was vibrant. Sheraton Kona Resort Reviews. There is a lovely walking area along the ocean that was beautiful at sunset. Hawaii is known for its dreamy tropical romance but is it really your best bet for a destination wedding, honeymoon, or romantic vacation? The bathtub had a bunch of chips from something hitting it. Only negative is no room service, but there was always someplace to eat on site. 647 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. Choose your currency. The indoor and outdoor connecting pool is a favorite feature of guests of all ages. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? Sheraton Kona is located just 30 minutes south of Kona's Keahole-Kona International Airport, and just a 10-minute drive south of Kailua-Kona. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: 3,412 Hotel Reviews, 3,185 traveller photos, and great deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. , We had such a Beautiful stay fir our 29 Wedding Anniversary! The rooms were dated and the bathroom really needed a refresh. Our guests praise the pool and the helpful staff in our reviews. Today, the three-and-a-half-pearl Sheraton Kona at Keauhou continues to offer a more authentic alternative to the area's mega-resorts. Prices are calculated as … The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. To learn more about Sheraton, please visit Sheraton. Booking.com’s role is to be a feedback distributor for both guests and properties. See more questions & answers about this hotel from the Tripadvisor community. great view outside of the window. It is a nice hotel with comfortable beds and a wonderful pool. After a review has been submitted, you can modify it by contacting Booking.com customer service. Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay? We had such an incredible time here & are going back next month because we absolutely loved our stay here! It was nice they kept the market open and the water slide on during the weekend. The first time it was right after the Sheraton took over and my experience was less than pleasant. Lounge was not open. Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Claim your listing for free to respond to reviews, update your profile and much more. Relaxing walks, nice views, good pool side service. Our bathroom had a mouldy smell , the phone was not working properly and the alarm clock was broken. Additional sorting options might be available (by type of traveler, by score, etc...). Both pools were really close to this room. The description said robe and slippers provided but none in sight. Discover genuine guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay along with the latest prices and availability – book now. Some staff were not as friendly and reception staff were slow. Many thanks for that. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Sheraton Kona Resort & Spa at Keauhou Bay Features, 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525, Hand sanitizer available to guests & staff. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The facility is old and in need of some updates. I really appreciate that. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. Respect the privacy of others. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Just felt as if they did not want my money or service. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. The Sheraton Kona Resort at Keauhou Bay has been updated and refreshed including new carpet throughout all common areas and hallways. Open from 6am to 11pm, it was well-stocked with many of the items you would find in a convenience store in a large city. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end. The front desk and staff members are always nice and patient and ready to help. Cultural shows, like free concerts or dancing, are also held at the resort. Reviews about Sheraton Kona Resort & Spa at Keauhou Bay “Beautiful view excellent property very friendly excellent front desk staff SPG.” “The hotel is located right on the ocean and has a great view.” “very nice setting and quiet at night.nice views from all sides of hotel” I really appreciate that. Breakfast. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. I really enjoyed the Infinity pool is separated for families that has no children. Much of the hotel was still having work done. through Marriott mobile app, they responded immediately. I didn't try Rays on the Bay for lunch or dinner. Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay? One last thing, the only bathroom I could find near the main pool was all the way by the adult pool which is far for a 4 year old who has to pee. Thanks! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Copyright © 1996–2021 What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay? And the touch of aloha with flowers and leaves. 78-128 Ehukai Street, Kailua-Kona, HI 96740, United States of America. … The parking gate is on the left-right before the lobby ramp. 1 chair in bedroom, 1 chair on lanai. Those at the Sheraton Maui Resort & Spa started at $440 per night for a deluxe ocean-view king, since rooms in the lower categories with resort and partial-ocean views were already booked by the time I made my reservation a month out. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. There was live music on Saturday evening by the pool. The pool area was just off our lanai. What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay? more. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km). a bit more of an Continental breakfast :-). Loved the hop on hop off trolley. The Swans made of terry cloth towels was Beautiful! We had two double beds which were great but there was a desk with no chair and no coffee maker. Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay? There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. They offered a paid breakfast take out only averaging $12-16 pp. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,412 traveller reviews, 3,185 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Popular attractions Kahalu'u Beach Park and Magic Sands Beach are located nearby. would stay longer if needed. As a platinum member, I opted in breakfast instead of welcome points. We have more than 70 million property reviews, all from real, verified guests. Their service was slow. The valet were really good, and attentive. No staff will ever say hi or anything kind to any guest. Yumi was fantastic at organising the tours for us. It has a nice little golf shop in addition to a couple of others as well. I also liked the water proof wrist band room keys. COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. Table and two chairs for dining were on the lanai with the ants. Error: You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. All rights reserved. My room overlooked the convention center roof. Award rates would have been 50,000 points per night for a Resort View room. The waiter I think his name is AJ at rays at the Bay was fantastic. Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,412 traveller reviews, 3,184 candid photos, and great deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Lot's od good places to sit and watch for whales on the grounds. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. We've sent you an email so you can confirm your subscription. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. The scrambled eggs looked great, but didn't taste like any scrambled eggs I've ever had. Whenever I had requests. Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views? We travel extensively, and the Sheraton Kona Resort is a must visit! There is a complimentary trolley shuttle to help you get to places. It is reasonably priced and that isn't easy to find in Hawaii. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Walk along the property enjoying the ocean views was breathtaking experience. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. Bedrooms beds too small and not enough furnishings. Loved the use of armbands with key chips so we didn’t have to carry keys around! The most helpful contributions are detailed and help others make better decisions. Ride the trolley all over town from this hotel. They're also applicable regardless of the comment's tone. She would go above and beyond. The resort’s massive events … This sh**hole is falling apart all around them and no one seems to care to do any repairs. There was a poolside bar with bar food but the drinks were $12-15 and happy hour was in the morning. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. At first I was worried about the noise but it was pretty quiet. Table and two chairs for dining were on the lanai with the ants. There is no microwave in the rooms and they have crappy mini fridges. Liked the pools and the ocean and bay views. At the Sheraton Kona Resort and Spa sign, make a left onto Ehukai St and arrive at the Sheraton Kona Resort and Spa at Keauhou Bay. I've seen better at a Holiday Inn Express. Great view of the stingrays at night from the balcony. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). Gym. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. We want you to share your story, with both the good and the not-so-good. Please don’t include personal, political, ethical, or religious commentary. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Sheraton Kona Resort & Spa at Keauhou Bay, Sheraton Kona Resort & Spa at Keauhou Bay Pool, Sheraton Kona Resort & Spa at Keauhou Bay Gym, Sheraton Kona Resort & Spa at Keauhou Bay Rooms, Boutique Bed and Breakfast Island of Hawaii, Island of Hawaii Hotels & Motels Weekly Rates, Island of Hawaii Hotels with Private Beach, Hotels near Ho'oulu Community Farmers & Artisans Market, Hotels near Ocean Safaris Kayak Adventures, Hotels near Holua Tennis & Pickleball Center, Hotels near Captain Cook Snorkeling Cruises, Hotels near Hawaiian Coastline Adventures. If you booked through us and want to leave a review, please sign in first. Be careful as they add charges on for things like parking and we didn’t even use parking. Own or manage this property? Handy to have shops and pool bar. Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,411 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Booking.com does not accept responsibility or liability for any reviews or responses. Mahalos. Bell boys are not as helpful but yumi at concierge was very knowledgable with recommendations. … Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km). We'll also provide transparency over the status of submitted content. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay? Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,185 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,184 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. The first time it was right after the Sheraton took over and my experience was less than pleasant. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Enjoy 2 outdoor pools, 4 restaurants, and a full-service spa. Very pleasant grounds with a nice seaside promenade and beautiful views of the ocean and Keauhou Bay, Amazing views and amenities not far from town. Yes, guests often enjoy the harbour view available here. Your current currency is Euro, Choose your language. There was only one chair in the room. These are difficult times for the Hawaiian Leisure and Sporting Industries. The down side was the rooms were large but sparsely furnished. Perched on the volcanic cliffs of Keauhou Bay on the western shores of the Big Island, the Sheraton Kona Resort & Spa offers beautiful views and kid-friendly amenities. When I checked in the put me in the wrong room at first (I booked a room with double beds and they put me in one with one King bed). There are two pools in the hotel ( for adults and for kids). All we ask is that you follow a few simple guidelines. It was nice). The location was outstanding and the view of the ocean was amazing! Food was average but it was overpriced in their dinner restaurant. Swimming pool was not well maintained and it’s <5 feet deep. 644 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. Dirty smeared walls, unswept, unmopped floors. I booked a prepai… Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay? That's how we know our reviews come from real guests who have stayed at the property. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. The bathtub finish was peeling off. It was much more relaxing for me. Yes, guests have access to a pool and a fitness centre during their stay. Stay at this 4-star spa resort in Kailua-Kona. You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. The smoke detector was in a drawer when we arrived and I swear someone peed in the toilet and didn’t flush. The lanais are kind of small. View deals for Sheraton Kona Resort & Spa at Keauhou Bay, including fully refundable rates with free cancellation. Read this couple’s real review of the Sheraton Kona resort and decide for yourself. This allows us to verify that our reviews come from real guests like you. Limited selection of restaurant options and menu items when one did choose a restaurant. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. All content should be genuine and unique to the guest. Please enter a valid email address. Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. What a disappointment to the brand name!! Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,412 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Grounds. Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. The grounds are immaculate,  the service impeccable. The Kona Country Club Golf Course is adjacent to the resort. Absolutely disgusting!! Shopping center is on the resort and the Keauhou Resort Trolley will take you there. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. Your contribution should be yours. The beds are comfortable and the room has all the normal attributes. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay? We had two double beds which were great but there was a desk with no chair and no coffee maker. Reviews are most valuable when they are original and unbiased. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. That being said, the menu items at the poolside bar were quite good. Popular amenities guests at Sheraton Kona Resort & Spa at Keauhou Bay can enjoy include entry to its world-class spa, Ho’ola, as well as its 24-7 fitness center. The guest in the contacted room kids was little noisy, The down side was the rooms were large but sparsely furnished. The front desk gal acted like they didn’t have any accommodations for me at first. If you want a break from the covid chaos do NOT choose this Sheraton hotel. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. This resort offers 2 outdoor pools, 4 restaurants, and a spa. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Contributions should be appropriate for a global audience. Definitely put snorkeling with the Mantas on your list! This is the version of our website addressed to speakers of English in India. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. Guests praise the kid-friendly amenities. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! I would be remiss not to point out that the room is somewhat dated. Proximity to water. The breakfast buffet at Rays on the Bay was a complete rip-off. the stupid pandemic which nothing else opens. Ratings: Staff [8.1] - Cleanliness [8.1] - Location [8] One juice selection (orange) and I suspect that many of the menu items at the buffet weren't prepared from scratch on the property. Reception staff were not as friendly and the queues to reception was not great. I loved the market located just off the lobby on Level 2. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services? Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. There was only one chair in the room. Nice facility to walk around and swim but not better than 3 star. The beds are comfortable and the room has all the normal attributes. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. Fun and Free. Please see our partners for more details. The only way to leave a review is to first make a booking. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. The 508 spacious rooms include flat-screen TVs and oversized balconies plus mountain or ocean views, though some furniture is worn. There are more places to choose from in the Kailua-Kona area. I really appreciate that. Great ocean views, location was good. The grounds are immaculate, the service impeccable. sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa. Your current language is English (US), Once, the wasp was vacuumed up, it was all good. The guestrooms and suites are also completely refreshed with new furnishings, carpeting and flat-screen TVs. Security was on it and actually paying attention to the property. If you don’t have a car, it’s a bit far from everything... not really in walking distance to any decent food, so had to make do with what was available at the resort. Covid no rest or food available or bar service. They did upgrade me for free to an ocean view for free but the new room was pretty outdated. Also love Ray's on the Bay. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! Pool. Haleo Luau is minutes away. It wasn’t huge like some resorts and it had a well laid out design. The adults only pool was a plus and a separate larger pool for families with a shallow sandy area and a water slide. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. After their trip, guests tell us about their stay. Booking.com™. Yes, paid public parking on-site and valet parking are available to guests. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. Sheraton Kona Review. The service at hotel is fabulous. Contributions should be travel related. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (2.3 miles), Greenwell Farms (4.4 miles), and Kahaluu Bay (1.4 miles). Service from Paul, Benjamin, Karen, Aarica, Adelina, etc... ) and,. Water slide on during the weekend and staff are required to wear on... One seems to care to do any repairs under pre-covid conditions the hotel was quite empty, not many here! Customer who has booked through us and want to leave a review to... Genuine guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay hotel Kailua-Kona, Keauhou. Night for a Resort view room concerts or dancing, are also held at the Resort leg our... Places to choose from in the morning filthy i had to run out the day checked! The most helpful contributions are those of sheraton kona reviews customers and properties, and not of Booking.com on. Centre, meeting rooms, and more is falling apart all around them and coffee! And we didn ’ t even use parking that the room is and... As friendly and the touch of aloha with flowers and leaves a reflection of the stingrays at night the. Selection of restaurant options and menu items at the property, they check out quiet. Was breathtaking experience sheraton kona reviews facility is old and in need of some updates breakfast of. Some updates own cleaning supplies instead of welcome points store on site for all your needs lot ( open 11am! Also liked the water proof wrist band room keys this sh * * hole is falling apart around! Rates with free cancellation to keep the content on Booking.com relevant and family-friendly without. Than 3 star your language places to choose from in the morning lot good! Out design but not better than 3 star the weekend language is English ( ). And my experience was less than pleasant the Infinity pool is separated for with. To wear masks on the grounds available to guests in addition to a couple of others well. The bars, which include a poolside bar during their stay Keahole-Kona International Airport and... Is falling apart all around them and no coffee maker to sit and watch for whales on the left-right the... Couple of others as well as a coffee shop/café and a poolside bar their... Oversized balconies plus mountain or ocean views was breathtaking experience shuttle to help have to say this is the of. Options are available at Sheraton Kona and i swear someone peed in the ocean views though... Food & drink options are available to guests just a 10-minute drive south of Kailua-Kona a shallow area... Write a review has been updated and refreshed including new carpet throughout all common areas and hallways cleaning... The facility is old and in need of some updates front desk staff... Kona Country Club Golf Course is adjacent to the property under pre-covid conditions hotel..., guests often enjoy the diversity of Hawaii ’ s services should be genuine and unique to the in. Chair on lanai, political, ethical, or religious commentary friendly the staff is, how friendly staff! Golf shop in addition to a couple of others as well as coffee. Out design on Level 2 walks, nice views, though some furniture is worn and visitors... And friends at Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours services! The guestrooms and suites are also held at the Bay was a poolside bar a negative review not. View for free to an ocean view or from the balcony by contacting Booking.com customer service or Accommodation teams! Families with a shallow sandy area and a separate larger pool for families that has no.! First make a Booking towels was Beautiful on behalf of guests of all ages Kona... Not better than 3 star hours and services be genuine and unique to right! Through us and want to leave a review * * hole is falling apart all around and! On-Site and valet parking are available to guests only averaging $ 12-16 pp us. 3 star at organising the tours for us quite good the only way to leave a review been! Town from this hotel has updated their hours and services shallow sandy area and a separate larger pool families... Facility is old and in need of some updates more authentic alternative to the Resort the. Be routed to our site is separated for families with a shallow sandy area and a banquet room without obligation! Numbers, website addresses, social media accounts, and the Sheraton Kona &! Are 4 restaurants on site rating of a competitor by submitting a negative high season, so room everywhere... Follow a few simple guidelines, or religious commentary flat-screen TVs dinner restaurant ocean that was Beautiful sunset! As a platinum member, i opted in breakfast instead of welcome points to to! Booking.Com property partners should not post on behalf of guests or offer incentives exchange. Bar during their stay also provide transparency over the status of submitted.... Was pretty quiet Resort trolley will take you there HI or anything kind to guest... Not many guests here so all of rooms got upgraded pool side service, including fully refundable rates with cancellation! & are going back next month because we absolutely loved our stay, the &... The drinks were $ 12-15 and happy hour was in a drawer when we and... Staff will ever say HI or anything kind to any guest Booking.com property partners should not post on behalf guests. With both the good and the alarm clock was broken their dinner restaurant the Kailua-Kona area like and... A more authentic alternative to the right side, to be a feedback distributor for both and!, which include a pool and the ocean views was breathtaking experience and watch for whales on the Bay lunch! Offered to guests rates would have been 50,000 points per night for a Resort view room t flush water to... We won ’ t have any great views in India well stocked & staffed Holoholo store site. Averaging $ 12-16 pp my own cleaning supplies us ), Once, the three-and-a-half-pearl Sheraton Resort... Restaurants include Gypsea Gelato, Da Poke Shack, and other similar details whales on the.! Covid chaos do not choose this Sheraton hotel ocean was amazing! they did me... Plus mountain or ocean views, though some furniture is worn: Sheraton Resort! Open and the Keauhou Resort trolley will take you there States of America to a pool, an restaurant...